Support & Help Center

Claiming your gym

Find your gym on the map and use the “Claim this gym” button on its page. We verify ownership before approving. Once approved, you'll get an email with a link to your owner dashboard. Choose a plan and complete checkout to activate your blue Claimed icon or higher-tier pin. Claimed starts at $25/month. Not finding your gym? Add it here.

Editing your listing

From your dashboard you can update your profile, photos and logo, class schedule, instructors, and the events on your page. Use “View and edit public page” to see exactly what visitors see. Photos and your main logo are managed under the Listing → Photos & logo tab.

Plans, billing & cancellation

Claimed ($25/month), Bronze ($99/month), Silver ($299/month), and Gold ($499/month) are monthly subscriptions you can start from the Upgrade page in your dashboard. To change tiers, cancel, update your card, or download invoices, open Manage billing on your dashboard's Overview — it opens a secure billing portal.

• Upgrades take effect immediately and are prorated for the rest of the month.
• Downgrades take effect at the end of your current billing period, so you keep your features until then.
• Cancellations stop future billing at the end of your billing period. You keep verified ownership; paid visibility and the blue Claimed icon require an active plan. Existing grandfathered claims retain their original Claimed access at no monthly charge.

Questions about a charge or refund? Email support@letsroll.co and include the email on your account.

What each tier includes

Higher tiers unlock more photos, more scheduled sessions and events, and stronger placement on the map and directory (Gold is featured first). You can compare them any time on your dashboard's Upgrade page.

Posting events (open mats, seminars, socials)

Add events to your own gym page from the Schedule → Events tab. These appear on your listing. The number you can post depends on your tier.

Listing a tournament or seminar in the directory

To promote a tournament or seminar across Let's Roll (not just on your gym page), use the tournament/seminar listing flow. These are one-time paid listings that appear on the discovery pages. After payment, your listing goes live and you get a confirmation email.

Leads, check-ins & waivers

Visit requests from members show up under Operations → Leads. You can also set up a QR check-in code and a digital waiver from the same area.

Finding a gym

Use the gym finder to search by location and filter by gi/no-gi, beginner classes, schedule, kids' programs, and drop-in policy.

Open mats & dropping in

Browse open mats to see where and when you can train, gi or no-gi, and each gym's drop-in policy. Always confirm the policy with the gym before you show up, since some are free, some charge a small fee, and some are members-only.

Your account & sign-in

Trouble logging in or need to update your profile? Email support@letsroll.co from the address on your account and we'll help you get back in.

Reviews & community content

Reviews and community posts help everyone find the right gym. Keep them honest and respectful. If you see something that breaks the rules, report it (below) and our team will take a look.

Gear orders & returns

For questions about merchandise orders, shipping, or returns, email gear@letsroll.co.